Service @Energie Steiermark

Energie Steiermark is evolving from a utility to a service provider and offers customers diverse services throughout the entire customer life cycle.

Achieving customer satisfaction with services of the highest level (also known as service excellence) is a key aim for Energie Steiermark. In the future, customer service will reflect more and more the flux in consumer and usage habits, adapting to them dynamically. Intelligent service solutions and targeted digital support applications form the basis of an improved results economy from the point of view of both the customers and the company. As part of this, customer engagement – inspiring customers to act and communicate – is key. Our job is to analyse, measure and optimise each customer interaction throughout the entire customer lifecycle with the help of specific key figures orientated towards the customers.  By strategically anchoring Customer Experience Management (CXM) in Energie Steiermark, we are already making use of an instrument that provides us with precisely the right perspectives and opportunities we need.

Read more at: https://www.e-steiermark.com