Imprint - Styrian Service Cluster

Site notice / disclosure according to media legislation

Name of the association: STYRIAN SERVICE CLUSTER
Headquarters: Hart bei Graz
Address for service: 8075 Hart bei Graz, Günter-Knapp-Straße 5–7
Austrian Central Register of Associations number (ZVR-Zahl): 091234970
Jurisdiction: DISTRICT COMMISSION OF GRAZ-UMGEBUNG (GRAZ AND THE SURROUNDING AREA)

Information according to § 25 Paragraph 2 of the Austrian Media Law

Media owner and publisher:
STYRIAN SERVICE CLUSTER

Purpose of the association:
The association, whose activities are not conducted for the sake of profit, aims to promote the transfer of knowledge between the members in the area of customer service and topics relating to service, as well as the exchange of best-practice experiences. Furthermore, new ideas are intended to be collected and developed, and consultation and further training sessions shall be given by both internal (members of the association) and external consultants to the association’s members. This should improve the quality of services provided for the customers of the members and is intended to create a contact and network platform in the process.

Managing Board:
Chairman: Manfred Fuchs
Vice Chairman: Jens Poggenburg
Secretary: Kajetan Bergles
Treasurer: Karl Eickhoff

Disclosure according to § 25 Paragraph 4 of the Austrian Media Law

This website is a communication medium and is primarily aimed at the members of the Styrian Service Cluster as well as other persons interested in service-related topics. The purpose is to present the Styrian Service Cluster as well as to provide information on current events, talks, work groups and reference visits.

All of the content of the STYRIAN SERVICE CLUSTER’s website and the STYRIAN SERVICE CLUSTER’s forum is protected by copyright. Downloading or printing individual pages and/or parts of the STYRIAN SERVICE CLUSTER’s website is only permitted for the purpose for which it has been made available. Copyright notices must not be removed or modified. Any reproduction, transmission or revision is prohibited outside the narrow limits of copyright without prior written approval from the STYRIAN SERVICE CLUSTER.

The STYRIAN SERVICE CLUSTER endeavours to the best of its ability, to ensure that the information presented is reliable and accurate. The STYRIAN SERVICE CLUSTER cannot assume liability for losses or damage of any kind that arise directly or indirectly from accessing, using, operating, or sending enquiries to the STYRIAN SERVICE CLUSTER’s website or its links to other websites.

The activation of certain links on the STYRIAN SERVICE CLUSTER’s website may lead to exiting this website. The STYRIAN SERVICE CLUSTER has not verified the link and the content of the linked pages and shall not assume liability for their technical quality or for their content, in particular for any products, services or other offers offered there.

The following terms of use regarding the use of the STYRIAN SERVICE CLUSTER forum apply to the relationship between the user and the STYRIAN SERVICE CLUSTER as operator of the website. Use of the STYRIAN SERVICE CLUSTER forum is only permitted if the user accepts these terms of use.

1. Registration
Prior registration is a prerequisite for using the STYRIAN SERVICE CLUSTER forum. By registering, the user accepts the terms of use listed here and the user agreement becomes effective. The user is not entitled to convey their access for use to third parties. The user is obliged to keep their access data secret and to protect it from being accessed by third parties.

2. Services provided by the STYRIAN SERVICE CLUSTER
The STYRIAN SERVICE CLUSTER shall provide the user with a discussion forum free of charge and within its technical and financial capabilities and shall endeavour to keep the forum available. The STYRIAN SERVICE CLUSTER therefore shall not assume any obligations to perform beyond the above. In particular, the user shall have no right to permanent availability of the forum. The STYRIAN SERVICE CLUSTER assumes no responsibility for the accuracy, completeness, reliability, timeliness and usability of the content provided.

3. Rules of use
The user undertakes not to publish any contributions with regard to the STYRIAN SERVICE CLUSTER that violate applicable law or offend common decency. The user undertakes in particular not to publish any contributions that violate copyright, trademark law or competition law. The user shall ensure that they hold the rights of use for the content that they share. The STYRIAN SERVICE CLUSTER, whose activities are not conducted for the sake of profit, aims to promote the transfer of knowledge between the members in the area of customer service and topics relating to service, as well as the exchange of best-practice experiences. Furthermore, new ideas are intended to be collected and developed, and consultation and further training sessions shall be given by both internal (members of the association) and external consultants to the association’s members. This should improve the quality of services provided for the customers of the members and is intended to create a contact and network platform in the process. The user endeavours to comply with the articles of association of the STYRIAN SERVICE CLUSTER when using the STYRIAN SERVICE CLUSTER’s forum. In the event of a breach of these rules of use, the STYRIAN SERVICE CLUSTER is entitled to modify or delete the contributions in question, and to block the user’s access. The user is obliged to compensate the STYRIAN SERVICE CLUSTER for damages that arise from the breach of duty. The STYRIAN SERVICE CLUSTER is entitled to delete contributions and content if they could contain a breach of law. The STYRIAN SERVICE CLUSTER has the right to be indemnified by the user against claims from third parties that have been asserted due to the user breaching a law.

4. Copyright
Copyright for the contributions made shall remain with the user. Upon making a contribution in the forum, however, the user grants the STYRIAN SERVICE CLUSTER the right to permanently keep the contribution accessible on its website and to make it publicly available. The STYRIAN SERVICE CLUSTER is entitled to move contributions within its website and to link them with other content. The user does not have a right against the STYRIAN SERVICE CLUSTER to delete or correct contributions that they have made. The rights of use of the STYRIAN SERVICE CLUSTER shall remain unaffected even in the event that the user cancels their forum account or terminates their membership of the STYRIAN SERVICE CLUSTER.

5. Exclusion of liability
Claims for damages on behalf of the user are excluded unless otherwise defined hereinafter. The aforementioned exclusion of liability also applies in favour of the legal representatives and vicarious agents of the STYRIAN SERVICE CLUSTER, provided the user has asserted claims against them. Claims for damages that are excluded from the exclusion of liability are those based on injury to life, bodily injury, damage to health, liability for damage that arises due to deliberate or grossly negligent breach of duty on the part of the STYRIAN SERVICE CLUSTER, its legal representatives or vicarious agents.

6. Data protection
The STYRIAN SERVICE CLUSTER is entitled to process, store and to use the personal data of the user released through the use of the STYRIAN SERVICE CLUSTER’s forum to the extent that is necessary to enable the user to use the STYRIAN SERVICE CLUSTER’s forum. This includes displaying the collected personal data, such as the IP address, email address, names, company, company address and if necessary, further communication details, registration date, etc. The STYRIAN SERVICE CLUSTER guarantees confidential treatment of the data in compliance with legal requirements.

7. Membership termination
The user can terminate their membership by providing the STYRIAN SERVICE CLUSTER with an appropriate statement. On request, the STYRIAN SERVICE CLUSTER will subsequently block the user’s access. The STYRIAN SERVICE CLUSTER is entitled to terminate the membership of a user giving 2 weeks’ notice at the end of the month. Where good cause exists, the STYRIAN SERVICE CLUSTER is entitled to immediately block the user’s access and terminate the membership without notice. The STYRIAN SERVICE CLUSTER is entitled following membership termination, to block the user’s access. The STYRIAN SERVICE CLUSTER is entitled but not obliged following membership termination, to delete content created by the user. Claims on the part of the user to transfer the created content are excluded.

8. Modifying or discontinuing the offer
The STYRIAN SERVICE CLUSTER is entitled to make changes of any kind. The STYRIAN SERVICE CLUSTER is entitled to close the forum giving 2 weeks’ notice. Should the forum be closed, the STYRIAN SERVICE CLUSTER is entitled but not obliged, to delete content created by the users

9. General provisions
If parts or individual formulations within this text do not comply with the current legal situation, or no longer comply or do not comply in full therewith, this shall not affect the other parts of the document in terms of their content and validity. The contractual relations between the STYRIAN SERVICE CLUSTER and the user are subject to Austrian law.