In the Styrian Service Cluster, sharing best practices is one of the cornerstones of our philosophy – one that led us to create a new series of events. At one of our Best Practice Days, our members give open and honest insights into their successful service models, share their experiences and pass on what they have learned along the way. Two of these events have already taken place and we’d like to say a huge thank you to the companies Komptech and Binder+Co for two exciting days.
On January 24, 2019, KNAPP AG took over the helm and hosted the Best Practice Day, welcoming over 30 colleagues from SSC member companies. After taking a brief look back at the history of the intralogistics expert and the key factors that make the company so successful today, it wasn’t long before attention turned to the Cluster’s passion – service. Manfred Fuchs, Director of International Customer Service and Chairman of the Styrian Service Cluster introduced his division and the services KNAPP offers. Afterwards there were talks on various different topics:
- KNAPP Promoter Score
- Business Roadmap
- Remote Services: then and now
- Digital services in the industrial engineering sector
The subsequent discussions on each of the talks demonstrated the considerable interest of the participants and how valuable such events are for the future. On this note, we’re eagerly looking forward to the next Best Practice Day!