Service @König Maschinen GmbH
Headquartered in Graz, König Machinen is the global market leader in the manufacture of automated machines and systems for the gentle handling and production of a variety of small baked items. The core area of the baking machine manufacturer is dough preparation – from kneading to the finished baked product. The König group has subsidiaries in Germany, Hungary, the Netherlands, USA and Russia and boasts an average export of 85 % with over 40 independent sales partners in the most important markets.
Its customers across the globe are assisted by the service department in Graz, the customer service centres in the respective subsidiaries and its service partners. König’s service portfolio includes a 24/7 hotline, original spare parts (König is characterized as an “original equipment manufacturer”), an all-round care package for preventative maintenance of machines, and on-site training with the customer in order to support personnel and the internal processes. Customer orientation is key here – together, the service requirements of the customer are determined in order to achieve maximum customer satisfaction. Find out more at www.koenig-rex.com